Affiliate Operations
Affiliate fraud and attribution disputes
Investigate unusual affiliate results, duplicate transactions and contested commissions with order evidence, tracking checks and clear decisions.
Desk
Affiliate Tracking Desk
Follows the path from click to confirmed sale and the operational disputes that can arise.
Click Tracking
Affiliate tracking from click to confirmed sale
Follow an affiliate referral through conversion reporting, attribution, order validation and commission approval.
Affiliate Operations
Building a fair process for affiliate disputes
Set clear affiliate dispute rules, evidence requirements, deadlines, decision reasons and a route for review.
Click Tracking
Checking click IDs through a checkout journey
Trace a test affiliate click from landing page to order record and locate where referral data stops matching.
Click Tracking
Checking data export options before signing a platform contract
Check record-level exports, permissions and exit terms before signing an affiliate platform contract.
Affiliate Operations
Communicating payment delays without damaging partner trust
Explain an affiliate payment delay with a verified status, responsible contact and next update, without promising an unconfirmed date.
Affiliate Operations
Diagnosing inactive publishers after onboarding
Separate unpublished placements from weak referrals and unresolved orders, then give each newly accepted publisher a useful next step.
Click Tracking
Distinguishing tracking errors from deliberate abuse
Trace missing or duplicate affiliate events, test the tracking route and require conduct evidence before alleging deliberate abuse.
Affiliate Operations
Handling cross-currency affiliate payments
Track commission, funding and receipt currencies, and explain conversion timing and charges before affiliate payouts.
Click Tracking
Identifying unusual click-to-sale patterns
Compare affiliate clicks, orders and click-to-sale timing in context, then inspect individual records before drawing conclusions.
Click Tracking
Investigating duplicate commission claims
Separate duplicate tracking events from competing publisher claims, reconcile the order and apply the agreed credit rule.
Click Tracking
Keeping tracking intact during landing-page redirects
Map affiliate page redirects, preserve the intended destination and required referral information, then check a controlled order against its affiliate record.
Affiliate Operations
Preventing out-of-stock products from wasting affiliate clicks
Coordinate product pages, feeds and publisher placements when stock changes so shoppers see accurate availability and suitable next steps.
Affiliate Operations
Reconciling publisher invoices with approved earnings
Match affiliate billing documents to approved earnings by counterparty, period, due date and currency before payment.
Affiliate Operations
Reconciling tracked orders with approved commissions
Match affiliate transactions to store orders, investigate exceptions and calculate approved commissions.
Affiliate Operations
Setting a commission approval and payment calendar
Work backwards from payout to set commission review, billing and funding dates an affiliate programme can meet.
Click Tracking
Understanding affiliate cookies and attribution windows
Learn how browser cookies, referral windows and credit rules differ, and why a sale may not be attributed.